What if my invoice is incorrect? If your invoice is incorrect, you should contact either your personal shopper or customer care via firstname.lastname@example.org immediately after you receive your invoice. We will then correct the invoice to the right amount. Related articles When will The Cloakroom send me a box? Is there a minimum purchase value, and what if I don't like something? How old do I have to be to use The Cloakroom? What is the value of a box? When do I have to pay for the articles?